Privacy Policy

• Account & Order Data: name, contact details, delivery address, order history, and communications with us.
• Payment Data: limited billing details and transaction references. Card processing is handled by secure third‑party processors; we do not store full card details.
• Usage & Device Data: pages viewed, referring pages, IP address, device identifiers, browser type, and cookies or similar technologies.
• Third‑party Data: from logistics partners, payment providers, analytics, and fraud prevention services to enable our Services.

We process personal data based on one or more of the following legal bases:

• Consent (e.g., marketing communications, cookies where required).
• Performance of a contract (e.g., to fulfill orders, provide support).
• Compliance with legal obligations (e.g., tax, accounting, consumer protection).
• Legitimate interests (e.g., fraud prevention, service improvement, security).

• Provide, maintain, and improve the Services.
• Process orders, payments, deliveries, and returns.
• Communicate about orders, updates, and service announcements.
• Personalize content, recommendations, and promotions.
• Detect, prevent, and investigate fraud or security incidents.
• Comply with applicable laws and enforce our Terms.

We share data with trusted service providers who assist in operating our Services, such as payment processors, hosting, analytics, and logistics partners. These parties are required to handle personal data securely and only according to our instructions and applicable law. We may also disclose data if required by law or to protect our rights, users, or the public.

Your data may be transferred to and processed in countries outside of Tanzania or your country of residence. Where we do so, we implement appropriate safeguards (such as standard contractual clauses and due‑diligence on recipient protections) to help ensure your data is protected in line with applicable requirements.

Subject to applicable law, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to processing (including direct marketing), and to data portability. You may also withdraw consent at any time where processing is based on consent. We will respond to verified requests in accordance with legal timelines.

If you have concerns about our data practices, you may contact us and, if unresolved, lodge a complaint with the relevant supervisory authority in your jurisdiction.

We retain personal data only as long as necessary for the purposes set out in this Policy and as required by law (e.g., tax and accounting). When no longer needed, data is securely deleted or anonymized.

We employ technical and organizational measures designed to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, and destruction. No system is completely secure; we encourage you to use strong, unique passwords and keep your account credentials confidential.

Our Services are not directed to children, and we do not knowingly collect personal data from children without appropriate consent when required by law. If you believe a child has provided us personal data, please contact us so we can take appropriate action.

You can opt out of marketing emails by using the unsubscribe link in our messages. Even if you opt out, we may still send non‑marketing communications such as order confirmations or service notifications.

We use cookies and similar technologies to operate and improve our Services. For details on the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date. Significant changes may be communicated via email or site notices.

Email: support@tiscomarket.store

Note: This Policy provides general information and does not constitute legal advice.